Cloud Support Engineer

Location: Hamilton

Job type: Permanent

  • Hamilton CBD
  • Permanent

If you have skills and experience providing IT services through cloud capabilities and want to work for an exciting organisation with a reputation for looking after and developing its staff, then this is the role for you.

This role focus’ on supporting customers along with maintaining customer servers and applications where required.

Role Summary

  • Providing 1st/2nd Level Technical Support, troubleshooting and problem resolution for customers within the contracted SLA targets and internal expectations
  • Being the interface with the customer (and 3rd parties) for support and resolution of problems
  • System maintenance, patching and upgrades on the customers servers and applications
  • Deliver small internal and customer projects (including on-site work) where required
  • Creating and updating technical documentation.  E.g. Knowledgebase and How To documents
  • Accurately and timely updating of service tickets and recording time
  • Being part of the on-call roster for afterhours support and maintenance

 

Apply now

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